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CUSTOMER SUPPORT

SECURE, EASY CHECKOUT

30-DAY MONEY BACK GUARANTEE

Frequently Asked Questions

Got questions? We’ve got answers!

  • Are these products authentic? Where do they come from?

    Yes. We sell genuine branded products, including Starscope, Cardian, Blaux, MindInsole, and others. We source them through authorized suppliers and keep supplier invoices and brand authorization on file.

  • How do you keep prices competitive?

    We buy in volume and sell online, without a large retail footprint. That helps us offer branded products at competitive prices.

  • What's your return policy?

    You have 30 days from delivery to return an item in original condition. After we receive and approve the return, we issue the refund within 10 business days. Your bank or card issuer may take extra time to post it. Start a return from our Refund policy, or email support@amazegizmo.com.

  • How fast will my order arrive?

    Processing and transit are separate. After we receive payment, we process most orders in 1–2 business days (Monday–Friday, excluding U.S. holidays). After the order ships, transit is typically 5–10 business days within the United States, or 10–21 business days internationally. These are estimates, not guarantees. You’ll receive a tracking number when your order ships. Full details are in our Shipping Policy.

  • Do you ship internationally?

    Yes. We ship internationally when checkout offers a rate for your address. After shipment, international transit is typically 10–21 business days. Customs inspection can add extra time. Import duties, taxes, and brokerage fees charged by the destination country are the buyer’s responsibility unless checkout states otherwise.

  • What if my package is delayed or lost?

    If tracking has not updated for 7 business days (United States) or 14 business days (international) after the ship date, or if the estimated window has passed, email support@amazegizmo.com with your order number. If tracking shows delivered but you did not receive the package, contact us within 7 days of that scan. If the carrier confirms the package is lost, we will replace the order or refund the purchase price. Details are in our Shipping Policy.

  • Is it safe to buy through amazeGizmo?

    Checkout is encrypted and processed through Shopify. We accept major credit and debit cards. Your full payment details are not stored on our servers.

  • What is amazeGizmo VIP and is it worth it?

    Early access to new products. Priority customer support. If you shop with us more than once a month, membership can be a useful extra. Check out the amazeGizmo VIP page for the full breakdown.